Shipping & Returns


SA Courier door to door for major city centres, outlying areas SA Post Office counter to counter

Please ensure the correct shipping address is provided from the outset as title and risk will pass to you once the order has left our premises.

Delivery Policy 

When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website.

Delivery Times

Our delivery times are within 5-7 working days for main city centres and within 7-10 working days for outlying areas. Although Accessorize with Attitude would like to adhere to our delivery times unfortunately some circumstances are unavoidable and therefore we are unable to guarantee that all orders will be delivered within the stipulated time frame.

Note: A day excludes public holidays and Saturday/Sunday. A day refers to a normal business day.

Undeliverable packages

Occasionally packages are returned to us undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment. Accessorize with Attitude cannot be held responsible for an undeliverable package due to an incorrect delivery address by yourself.

Refunds/Returns Policy 

Criteria to return an item:

Accessorize with Attitude ensures that all our products are of high quality when they are shipped to customers. If an item is defective then a return must be logged within 5 working days of item being delivered. Email us at

  • The item being returned qualifies for return due to a manufacturing defect.
  • The item is in its original packaging sent in an envelope marked “Returns”. An address will be provided once the return has been approved.
  • Please keep the tracking number as reference and proof of payment for the return requested.

The time period for such a return is 10 days after the item was received. A replacement item will be sent to you accordingly. Should we be out of stock you will be contacted and provided with a credit. Returned products will be inspected by us and will be replaced if the damage is the result of a manufacturing defect. We will replace your product with the same style. If the problem was caused by reasons other than the material quality or the assembly process, the original merchandise will be returned to you. Please note that unless products are faulty due to a manufacturing error, we will be entitled to recover any direct costs of having to recover the products from you. In such an occurrence we may set such costs against the amount re-credited to you in your refund of store credit.

In the event we do not receive your returned goods, we will ask you to provide the tracking number and proof of payment from the Post Office as proof of postage. We reserve the right to refuse a swop of items if you are unable to provide proof of posting.

Should you for any reason wish to cancel your purchase you will be liable for a 15% handling fee. You must advise us in writing of your cancellation and any such cancellation must be signed by the person who made the original purchase. The goods must be returned to us undamaged in the original packaging within 10 calendar days.

* Note:  Accessorize with Attitude recommends you use  South African Postal Services for all returns as it offers shipment tracking.

Should you choose to use a carrier that does not offer a tracking facility and the goods are lost then no refund or return will be considered. Insure your package for safe return and declare the full value of the shipment failing which loss or damage will be for your account.